Lithium Social Web is purpose-built for high volume social response and engagement. It identifies, prioritizes and routes social conversations to company experts and social teams for rapid resolution over the social channel the customer prefers. As consumer expectations on social continue to increase, brands will require a more advanced tool for responding to posts with the same rigor and methodology used by enterprise customer care teams.
Lithium Social Web helps brands:
- Respond to customer inquiries and issues at scale with automatic workflow, routing and prioritization
- Provide social team accountability with content and SLA analytics
- Deliver measurable results to prove the value of ROI on social channels
- Increase social team productivity with role-based user interfaces for each unique role
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